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Frequently Asked Questions
DOES DEFENDER PROVIDE FREE SHIPPING?
DOES DEFENDER PROVIDE FREE SHIPPING?
We are proud to offer free ground shipping to our customers across the 10 Canadian provinces with no minimum purchase required. Free shipping is not available for the Canadian Territories and select areas considered remote by our shipping partners. Shipping fees will be calculated at the Checkout. Estimated delivery is 3-7 business days.
WHAT IS THE RETURN POLICY?
WHAT IS THE RETURN POLICY?
Not what you were expecting? Our no-questions-asked return policy makes it easy for you request a return within 30-days of placing your order. Please Note: Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer.
WHAT IS DEFENDER'S PRICE MATCH GUARANTEE?
WHAT IS DEFENDER'S PRICE MATCH GUARANTEE?
See a lower price on this item from an authorized retailer? Contact our Support Team here or chat live Monday to Friday from 8am-4pm EST with a link and screenshot to the advertised price and we will match it! Conditions apply. Learn more here.
DO I NEED INTERNET TO VIEW MY CAMERAS?
DO I NEED INTERNET TO VIEW MY CAMERAS?
No! To give our customers without access to Wi-Fi a completely closed circuit option to protect their property, the Phoenix Security System does not require an Internet connection.
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